bd bage Privacy Policy

This Privacy Policy ("Policy") sets out how the bd bage platform ("we", "our") handles the personal information of its users ("you", "your"). By using the bd bage website or registering an account, you agree to the terms of this Policy. Our Terms and Conditions complement this Policy and both documents should be read together.

1 Types of Information Collected

bd bage collects various types of information to run its services properly. This information is generally divided into two main categories — personally identifiable information and non-personal technical information.

1.1 Personally Identifiable Information

During account registration and verification, we collect the following information:

• Full name (as per National ID card)
• Date of birth (for age verification — the service is only for persons aged 21 or above)
• Email address and mobile number
• National ID card number or passport number
• Current address
• Mobile banking account details (bKash, Nagad, Rocket, Upay) and bank account details — for transaction purposes only

1.2 Non-Personal Information

Information collected automatically while using the platform:

• IP address and device identifier
• Browser type and operating system
• Session duration and page visit sequence
• Gaming activity and transaction history
• Search and filter usage patterns

2 How Information Is Collected

bd bage collects information through the following methods:

2.1 Information Provided Directly

You provide information directly when filling out registration forms, going through the identity verification process, making deposit or withdrawal requests, and contacting the support team. This information is accepted on the basis of your clear consent.

2.2 Automatic Collection

As soon as you access the platform, our system automatically records certain technical information. This includes information collected through cookies, web beacons and log files.

2.3 Third-Party Verification

Where applicable, we verify your information through payment processors and identity verification services. This process is carried out entirely over encrypted channels.

3 Purpose of Using Information

Collected information is used only for the legitimate purposes listed below. bd bage never uses your information for unrelated or unauthorised purposes.

3.1 Service Operation and Improvement

• Creating, verifying and maintaining accounts
• Processing deposit and withdrawal transactions
• Storing gaming history and statistics
• Identifying and resolving technical issues on the platform
• Analysis to improve service quality

3.2 Security and Fraud Prevention

• Detecting unauthorised access and suspicious activity
• Preventing attempts to create multiple accounts
• Ensuring the security of financial transactions
• Preventing money laundering and other financial crimes

3.3 Communication

• Sending important account-related notifications
• Sending transaction confirmation messages
• Providing 24/7 support — in Bengali and English
• Informing you of relevant offers and promotions with your consent

3.4 Responsible Gaming

By analysing your gaming activity data, we can identify unusual patterns and provide support where needed. This information is used as part of our Responsible Gaming programme, which helps users game in a healthy and controlled way.

4 Information Storage and Protection

4.1 Technical Security Measures

bd bage uses industry-standard security technology to protect your information. All data transmission is completed through SSL/TLS encryption. Sensitive information stored on our servers is protected with advanced encryption algorithms.

4.2 Administrative Protection

Only authorised staff may access your personal information when there is a legitimate reason to do so. All our staff work under strict confidentiality agreements and receive regular training on data protection.

4.3 Data Retention Period

We retain your information for as long as your account is active and for as long as is necessary to meet relevant legal obligations. Even after an account is closed, financial transaction records are kept for a defined period.

5 Sharing Information with Third Parties

bd bage never sells or rents your personal information to advertisers or third-party marketers. However, information may be shared in the limited circumstances listed below in order to operate the service:

5.1 Service Providers

We work with trusted third-party service providers for payment processing (bKash, Nagad, Rocket, Upay, bank transfer), identity verification and technical infrastructure maintenance. They receive only the information necessary to carry out the specific service and are contractually bound to follow our privacy policy.

5.2 Legal Obligations

Information may be provided to authorities pursuant to a court order, a legitimate investigation or the requirements of applicable law. In such cases we act within the scope of legal process and endeavour to notify you where possible.

5.3 Business Transfers

In the event of a business merger or acquisition, user information may form part of the transferred assets. In such cases, the new operating party will be required to comply with this privacy policy.

6 Cookies and Tracking Technologies

6.1 Types of Cookies

The following types of cookies are used on the bd bage website:

• Essential Cookies: Necessary to maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: Used to remember your preferences such as language and display settings.
• Analytical Cookies: Collect anonymous statistics to understand how the platform is used.

6.2 Cookie Controls

You can disable or delete cookies through your browser settings. Please note that disabling essential cookies may affect some key functions of the platform.

7 Your Rights

As a bd bage user, you have the following rights over your personal information:

7.1 Access and Correction

You may request a copy of the personal information we hold about you. If any information is incorrect or incomplete, you may request that it be corrected. Some information can also be changed directly in the profile section of your account.

7.2 Request for Deletion

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained for a defined period due to legal obligations or the need to resolve an active dispute.

7.3 Objection to Processing

You have the right to object to your information being used for marketing communications. You may unsubscribe from promotional messages at any time.

To exercise these rights or to find out more, please contact us. Our FAQ section may also be helpful for general questions, where answers to common questions about accounts and information are provided.

8 Protection of Minors

All bd bage services are strictly for persons aged 21 or above. Minors are completely prohibited from creating an account or using the service. We maintain strict age verification measures during the registration process.

If we become aware that a person has opened an account while being under 21 years of age by providing false information, that account will be closed immediately and the related information will be deleted.

9 Policy Changes

bd bage reserves the right to review and update this privacy policy as needed. If significant changes are made to the policy, we will send a notification to the registered email address and clearly announce it on the website. Continuing to use the platform after a change will be considered as consent to the new policy.

The date of the most recent update to the policy is always displayed at the top of this page. If you wish to understand the differences from a previous version, please contact our support team.

10 Contact Us

For any questions, complaints or requests regarding the privacy policy, please contact us. Our support team is available 24/7 to respond in both Bengali and English.